Terms and conditions of sales and purchase in online shop

 1. General Provisions.

1.1. These Terms and Conditions of Purchase and Sale (hereinafter – the “Rules”) are a legally binding document for the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller MB "Dualook" when the Buyer purchases goods in the online store.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts. The Buyer is informed on the online store website. The Rules valid at the time of placing the order shall apply when the Buyer shops in the online store.
1.3. The following persons have the right to purchase in the online store:
1.3.1. legally capable natural persons, i.e., persons who have reached the age of majority and whose legal capacity has not been restricted by court order;
1.3.2. minors aged from 14 to 18 years, only with the consent of their parents or guardians, except in cases where they independently dispose of their income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above-mentioned persons.
1.4. By confirming the Rules, the Seller also guarantees that, in accordance with clause 1.3 of the Rules, the Buyer has the right to purchase goods in the online store.
1.5. The contract between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer, having formed a shopping cart in the online store, indicated the delivery address, selected the payment method and familiarized himself/herself with the Seller’s Rules, clicks the button “Confirm Order” (see clause 5 “Ordering Goods, Prices, Payment Procedure, Terms”).

2. Protection of Personal Data.
2.1. The Buyer may order goods in the online store by:
2.1.1. registering in this online store – by entering the data requested during registration;
2.1.2. without registering in this online store.
2.2. When ordering goods by the methods provided in clause 2.1 of the Rules, the Buyer must indicate in the relevant information fields provided by the Seller the personal data necessary for the proper execution of the order: name, surname, delivery address, telephone number and e-mail address.
2.3. By confirming these Rules, the Buyer agrees that the Buyer’s personal data provided in clause 2.2 shall be processed for the purposes of selling goods and services in the online store, analysis of the Seller’s activities and direct marketing.
2.4. By agreeing that the Buyer’s personal data be processed for the purpose of selling goods and services in the Seller’s online store, the Buyer also agrees that informational messages necessary for order fulfillment may be sent to the Buyer’s indicated e-mail address and telephone number.
2.5. By registering in the online store and ordering goods, the Buyer undertakes to protect and not disclose login data to third parties.

3. Rights and Obligations of the Buyer.
3.1. The Buyer has the right to purchase goods in the online store in accordance with these Rules and the procedures set out in other information sections of this online store.
3.2. The Buyer (a natural person, consumer) has the right to withdraw from the purchase–sale agreement concluded with the online store by notifying the Seller thereof in writing (by e-mail, indicating the product to be returned and its order number) no later than within 14 (fourteen) days from the date of delivery of the item, except for the exceptions provided in Article 6.228 (10) paragraph 2 of the Civil Code.
3.3. The Buyer may exercise the right provided for in clause 3.2 only if the product has not been damaged or its appearance has not essentially changed, and it has not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer’s registration form changes, the Buyer must update it immediately.
3.6. The Buyer undertakes not to transfer his/her login data to third parties. If the Buyer loses login data, he/she must immediately inform the Seller using the contact details indicated in the “Contacts” section.
3.7. By using the online store, the Buyer agrees to these Rules of Purchase and Sale and undertakes to comply with them and not to violate the laws of the Republic of Lithuania.

4. Rights and Obligations of the Seller.
4.1. The Seller undertakes to provide all conditions for the Buyer to properly use the services provided by the online store.
4.2. If the Buyer attempts to harm the stability and security of the Seller’s online store or violates his/her obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer’s access to the online store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right to privacy regarding the personal information belonging to the Buyer indicated in the online store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

5. Ordering Goods, Prices, Payment Procedure, Terms.
5.1. The Buyer may shop in the online store 24 hours a day, 7 days a week.
5.2. The contract comes into effect from the moment the Buyer clicks the “Confirm Order” button, and upon receiving the order, the Seller confirms it by sending a confirmation e-mail to the Buyer’s indicated e-mail address.
5.3. The prices of goods in the online store and in the formed order are indicated in euros, including VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. payment via online banking – advance payment using the Buyer’s online banking system. To use this payment method, the Buyer must have signed an online banking agreement with one of the serviced banks. The Buyer transfers the funds to the online store’s settlement account. Responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank’s online banking system.
5.4.2. payment by bank transfer – advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the funds to the online store’s bank account.
5.5. The Buyer undertakes to pay for the goods immediately. Only after receiving payment for the goods does the preparation of the shipment begin and the delivery term start to be calculated.

6. Delivery of Goods.
6.1. When selecting the delivery service during the order process, the Buyer undertakes to indicate the exact delivery address.
6.2. The Buyer undertakes to accept the goods personally. If the Buyer cannot accept the goods personally and the goods have been delivered to the specified address, the Buyer has no right to make claims against the Seller regarding delivery to an improper recipient.
6.3. The goods are delivered by the Seller or the Seller’s authorized representative (courier).
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller’s warehouse does not have the required goods and the Buyer is informed about the shortage. The Buyer agrees that in exceptional cases delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to immediately contact the Buyer and coordinate delivery conditions.
6.5. In all cases, the Seller is exempt from liability for violations of delivery terms if the goods are not delivered or are delivered late due to the Buyer’s fault or circumstances beyond the Seller’s control.
6.6. The Buyer must immediately inform the Seller if the shipment is delivered in damaged packaging, contains unordered goods, incorrect quantities, or incomplete items.
6.7. If packaging damage is noticed during delivery, the Buyer must indicate remarks in the courier’s delivery document or draw up a separate report in the presence of the courier. Failure to do so releases the Seller from liability for damages related to packaging that were not noted.
6.8. Delivery term: Lithuania – 1–3 working days, Europe – 5–9 working days.
6.9. Free delivery from 50 EUR.

7. Product Quality and Guarantees.
7.1. The general characteristics of each product sold in the online store are indicated in the product description.
7.2. Product measurements may vary by ±1–3 cm; this is not considered a defect.
7.3. Color discrepancies due to screen settings are not considered a product quality defect.
7.4. The Seller is not responsible if the products displayed in the online store differ in color, shape or other parameters from their actual appearance due to the Buyer’s display characteristics.
7.5. The Buyer may submit claims regarding product defects no later than within two years from the date of delivery. Claims regarding products with a specified expiration date may be submitted if defects are identified within the usability period.
7.6. If the product does not meet quality requirements, the Seller replaces it with a quality product. If replacement is not possible, the Seller refunds the amount paid. In such cases, the Seller covers return and shipping costs.

8. Right to Withdraw from the Contract.
8.1. The Buyer (a natural person, consumer) has the right to withdraw from a distance contract without giving any reason within 14 days from the date of delivery. The consumer does not have the right to withdraw if the product was made according to the consumer’s special instructions or clearly adapted to personal needs; the product has a short shelf life; the sealed product has been unsealed and is unsuitable for return due to health or hygiene reasons; or in other cases specified in Article 6.228 (10) paragraph 2 of the Civil Code.
8.2. To return product(s) under clause 8.1, the Buyer must clearly inform the Seller via the contact details provided, indicating the product name and order number.
8.3. When returning goods, the following conditions must be observed:
8.3.1. the returned product must be in its original neat packaging;
8.3.2. the product must not be damaged by the Buyer;
8.3.3. the product must be unused and must not have lost its commercial appearance (undamaged labels, protective films intact, etc.);
8.3.4. the returned product must be in the same configuration as received;
8.3.5. the purchase document must be provided.
8.4. The Seller has the right to refuse returned goods if the Buyer does not comply with clause 8.3.
8.5. Upon exercising the right of withdrawal, the paid amount, including delivery costs, is refunded within 14 days from the Buyer’s notice of withdrawal, but the Seller may withhold the refund until the goods are received or proof of dispatch is provided. Return costs are borne by the Buyer.

9. Liability of the Buyer and the Seller.
9.1. The Buyer is fully responsible for the accuracy of personal data provided. If inaccurate data is provided, the Seller is not liable for resulting consequences and may claim compensation for direct losses.
9.2. The Buyer is responsible for actions performed using the online store.
9.3. A registered Buyer is responsible for transferring login data to third parties. If a third party uses the online store with the Buyer’s login data, the Seller considers that person to be the Buyer.
9.4. The Seller is exempt from liability if losses arise because the Buyer did not familiarize himself/herself with the Rules despite having the opportunity.
9.5. If the online store contains links to third-party websites, the Seller is not responsible for the information or activities conducted there and does not supervise or control them.
9.6. In case of damage, the guilty Party compensates the other Party for direct losses.

10. Marketing and Information.
10.1. The Seller may initiate various promotions at its discretion.
10.2. The Seller has the right to unilaterally change or cancel promotion conditions without separate notice. Changes apply only from the moment of implementation.
10.3. The Seller sends all notifications using the contact details provided in the registration form.
10.4. The Buyer sends all notifications and questions to the contact details provided in the “Contacts” section.
10.5. The Seller is not responsible if the Buyer does not receive informational or confirmation messages due to internet connection issues or email provider disruptions.

11. Final Provisions.
11.1. These Rules are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disputes arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.
11.3. Consumer disputes are resolved out of court by the State Consumer Rights Protection Authority, address Goštauto g. 12, Vilnius, www.vvtat.lt/. Applications or complaints regarding possible consumer rights violations may also be submitted via the online dispute resolution platform at http://ec.europa.eu/odr/.